True North  Direction
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  • About Me
  • The Why
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  • More
    • Welcome
    • About Me
    • The Why
    • Our Services
    • The Meridian Room
    • Contact Me
True North  Direction
  • Welcome
  • About Me
  • The Why
  • Our Services
  • The Meridian Room
  • Contact Me

Utilization and Capacity Planning

Service Overview


Sustainable growth depends on your ability to plan, forecast, and deliver with clarity. Our Utilization & Capacity Strategy service gives you the frameworks and insights to manage workloads, project staffing, and billability in a way that supports both team wellbeing and operational efficiency.


We help you move beyond guessworkβ€”toward strategic, data-informed planning.


Who It's For


  • Service-based organizations with fluctuating project demand
  • Leaders struggling to balance capacity with client delivery
  • Operations and delivery leads needing scalable forecasting models
  • Agencies, consultancies, and in-house teams managing multiple workflows

What We Deliver


  • Capacity Model Assessment
    Review current team structure, workload distribution, and delivery models.
  • Utilization Benchmarking
    Set baseline expectations by role, team, or function based on industry standards and business needs.
  • Forecasting Framework
    Develop a rolling forecast model that supports hiring, resource allocation, and delivery scheduling.
  • Resourcing & Flexibility Plan
    Outline backup strategies, cross-functional pools, and planned/unplanned time off modeling.
  • Reporting Toolkit
    Templates and dashboards for weekly/monthly tracking of key metrics and team health indicators.

Hand drawing two paths from A to B, one tangled and one straight.

Β© 2025 Judith Cousineau

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